Shipping policy

Thank you for visiting and shopping at [FindFactory]! The following are the terms and conditions that constitute our Shipping Policy.

 

1. Shipment Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and clearly displayed at checkout.

 

Delivery times may vary depending on where you live. To give you the most accurate expectation, please refer to our standard geographical estimates below:

 

3. Shipment Confirmation & Order Tracking

Once your package has been handed over to the carrier, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will typically become active and scannable within 24 hours of generation.

 

4. Customs, Duties, and Taxes (International Shipments)

[Store Name] is not responsible for any customs duties, import taxes, or brokerage fees applied to your international order. All fees imposed during or after shipping are the sole responsibility of the customer. Please check with your local customs office to anticipate potential fees before ordering.

 

5. Incorrect Addresses & Refused Deliveries

We ask that customers carefully double-check their shipping addresses prior to final checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the buyer will be responsible for any additional shipping costs required to re-send the items.

 

6. Damages & Lost Packages

If you received your order damaged, or if your tracking details indicate the package was delivered but you have not received it, please contact our support team immediately at [Insert Customer Support Email Address]. Please save all packaging materials and damaged goods so we can swiftly file a claim with the carrier on your behalf.